We pride ourselves in delivering excellent service, however, should you be dissatisfied and wish to raise a concern; we will endeavour to resolve your dissatisfaction in accordance with our complaint’s procedure.
If you wish to make a formal complaint against Cavendish clinic it can be made via the following ways:
welcome@oldcavendish.northrose.tech
Director
65, Margaret Street, London W1W 8SP
Once we have received your complaint it will be dealt with in accordance with the following 3 step procedure.
You will be sent an acknowledgement within two working days of receipt of your complaint. If we are unclear as to any aspect of the issues you have raised with us, we may ask you for additional information or clarification in order to investigate the matter further. If we do not receive clarification within 20 working days, we will be unable to review the complaint and the case will be closed.
The Director will review your complaint and a full reply will be sent to you within 20 working days. You may respond in writing to the response.
If you are dissatisfied with this response, you can write your complaint to the Chief Executive Officer. All aspects of the complaint will be reviewed, and a response will be sent to you within 15 working days. If you remain unhappy with the final response, your next step is to seek independent legal advice.
In some circumstances, for instance where the case is particularly complex, it may take longer to review your complaint than the timeframes indicated at any particular stage above. If we think this is likely, we will write to you with a revised timescale as soon as possible.
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